Privacy Policy

Privacy Policy

This Privacy Policy explains how Lunelle, operated by Affra Commerce Inc. ("we", "us"), collects, uses, and protects your information when you visit or make a purchase from us.

Information We Collect

When you place an order or contact us, we may collect your name, email address, shipping and billing address, phone number, and payment information. Payment details are processed securely by our payment providers; we do not store full card numbers. We also automatically collect certain device and usage data (such as IP address, browser type, and pages viewed) through cookies and similar technologies.

How We Use Your Information

We use your information to process and ship orders, provide customer support, send order updates, prevent fraud, improve our store, and (with your consent where required) send marketing communications.

Sharing Your Information

We share information with service providers who help us operate our business, including payment processors, shipping carriers, and analytics and marketing platforms. We do not sell your personal information for money. We may disclose information if required by law.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of certain uses such as targeted advertising. California residents may exercise rights under the CCPA/CPRA, including the right to know, delete, and opt out of the "sale" or "sharing" of personal information. To exercise any of these rights, email us at support@chezlunelle.com.

Cookies

You can control cookies through your browser settings and, where offered, through the cookie banner on our site.

Data Retention

We keep your information for as long as needed to fulfill the purposes described here and to meet legal, accounting, or reporting requirements.

Contact

Questions about your privacy? Email support@chezlunelle.com or write to Affra Commerce Inc., 2837 Yonge St, Toronto, ON M4N 0A7, Canada.