To go with your Spacieuse
We want you to love your Lunelle purchase. If you are not fully satisfied, we are here to help.
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging.
Email support@chezlunelle.com with your order number and the item(s) you would like to return. We will reply with return instructions. Please do not send items back before receiving instructions.
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.
Need a different color or item? Start a return for the original and place a new order, or contact us and we will help arrange an exchange.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we cover the cost.
Final-sale items and personalized products (such as initial keychains) cannot be returned unless they arrive damaged or defective.
If your item arrives damaged or you received the wrong product, email support@chezlunelle.com within 14 days with a photo and your order number, and we will make it right.
