Shipping Policy

Shipping Policy

Thank you for shopping with Lunelle. This policy explains how and when your order is shipped.

Order Processing

Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with tracking as soon as your order ships.

Delivery Times

Estimated delivery within the United States is 5 to 10 business days after processing. Delivery times are estimates and may vary due to carrier delays or high-demand periods.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address. Any free-shipping thresholds or promotions will be shown at checkout.

Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package to delivery.

Lost, Delayed, or Damaged Packages

If your order is significantly delayed, arrives damaged, or does not arrive, please contact us at support@chezlunelle.com within 14 days of the expected delivery date and we will help resolve it.

Contact

Questions about your shipment? Email us at support@chezlunelle.com.